We understand that plans can change. This policy helps protect time set aside for your pets and ensures fair scheduling for all clients.

​

8+ days before: No cancellation fee

7–4 days before: 50% of full service is due

Less than 3 days before: 75% of full service is due

Same-day: Full service amount is due

Holiday: Holidays are non refundable 

 

This policy ensures that time reserved for your pets is honored and allows us to provide the highest level of care to all clients. We appreciate your understanding and continued support.